Before
any goods are returned for warranty repairs or replacement a Return Authorization
request form must be completed and an RA number received from Paradigm PCs.
Once we have received the completed form we will reply with an RA number. This
RA number must accompany the faulty goods when returned to us.
Failure to follow these procedures will cause delays.
Any
goods returned that have been found to have been damaged due to
incorrect assembly or setup will not be covered by warranty. A service
charge of $50 inc GST will also apply for goods not covered or found
to be not faulty. If for
any reason a service fee is charged, Paradigm PCs reserves the right
to deem the product as 'abandoned' if payment has not been received
after 1 month and will sell the goods to recover costs.
Requests for warranty replacements on Hard Disk Drives must be accompanied
by a diagnostic report. These utility programs can be found at the
drive manufacturer's websites. Please also note that any information
stored on any data storage device (like a Hard Disk Drive) may be
lost while undergoing testing. Please make sure any important data
is safely backed-up before returning your faulty goods.
If
you are sending your goods we recommend you use a Courier company to ensure
a speedy delivery. Goods sent by courier need to be adequately packaged so to
avoid any unneccessary damage caused in transit which may also void your warranty.
(If you're not sure how to best pack your goods to be returned please
email us here at service@pp.co.nz
)
Please retain the courier receipt in case you need to track your item if the
goods do not get delivered to our stores.
Please
fill out the form with as much detail as possible.
We will contact you by email as soon as we have your request. If
you have any questions then please email us at service@pp.co.nz
Once you've completed the form click the "Submit this RMA Request"
button to submit your request to us.
Thank-you.
*Bolded fields are required.
Every
effort has been made to provide accurate and up-to-date information.
Prices, availability and specifications subject to change without
notice.
The information provided here and/or the manufacturers websites should be
used as
a reference only. Some options listed may not be available in NZ. To avoid disappointment please check with us first.
Errors and omissions excepted.
