Returns
and Refunds
Returns
Returns
This
can be a tricky area as every return has a different set of circumstances,
so we look at every return on a case by case basis. Of course
if the item has developed a fault we will meet our obligations
under the Consumer Guarantees Act, but in general if you want
to return a product simply because you have changed your mind,
we cannot take it back.
Why
can't you just on sell the returned goods to someone else?
Easy
to say, but it's not a very professional way to conduct business.
As soon as your item is used or opened it is no longer classed
as new, our suppliers do not take back used products which means
we could be left with it in our stock (if we took it back). We
do not sell second hand products and no doubt if you were a customer
you would not want to buy an item that has been used. So please
choose your product carefully before purchasing.
On the off chance that we did decide to take it back, this is our Refunds
policy…
Refunds
are at our discretion and if accepted can be given if the faulty
or non-faulty product is returned within 5 business days of purchase
and the product is in 'condition to resell'. A 25% Restocking
Fee may apply. For faulty products this includes all original
packaging or boxing and any software or manuals that may have
been supplied. For non-faulty products, resalable condition means
the goods have not been used.
Goods will not be accepted back if they are not in 'condition
to resell' or if the purchase is more than 5 business days old.
Unless the item is returned under the New Zealand Consumer Guarantees
Act or the New Zealand Fair Trading Act.
What
if my purchased product is faulty, what should I do?
Please
fill out our Return
Authorization Form here. We will shortly issue you
with an RA number to return the goods under so we can arrange
repair/replacement.
If
you are unsure please contact our administration for assistance.
admin@pp.co.nz
If
for any reason a service fee is charged, Paradigm PCs reserves
the right to deem the product as 'abandoned' if payment has not
been received after 1 month and will sell the goods to recover
costs.
How
long will it take to get my repaired/replaced product back?
The
normal turnaround time is 5-14 working days and depends on the
nature of your reported fault. By providing us with as much accurate
information as possible by having a clear description of your
fault, will assist us with our testing procedure.
What
is your RMA Procedure?
All
RMA / Returned goods are first checked in our service department
to verify the fault and to determine if the item is still within
its warranty coverage. Then the item is processed on to our supplier
for repair/replacement. We understand that a RMA is an extreme
inconvenience for both parties and will do our best to ensure
your RMA is processed promptly. Please understand that there is
more than one business involved with the RMA process, hence the
estimated time of 5- 14 working days.
Why can't you give me a replacement from
your stock?
The
item you purchased has an allocated warranty term which is only
valid to that product. The warranty is there for a reason and
cannot be passed onto another product. New items start their "warranty
term" as they are sold from our stock. If your item is faulty
we will provide a solution within reasonable time and in accordance
with the Consumer Guarantees Act of New Zealand.
My
product is incompatible with other hardware I have. Can I return
it?
Please choose your product wisely, if you are unsure then check with us
before purchasing. We will provide you with as much help and information,
where possible, but please understand that there are so many different
product combinations out there that we cannot fully guarantee
that your chosen product will work with every type of hardware
component.
Conducting your own due diligence by researching the internet,
reading review sites or documents and asking around is always
the best option before you make an informed decision.
Normally, the manufacturer will supply sufficient compatibility
information on their website.
If the product meets the exchange criteria then it can be returned
for an exchange or refund.
Exchange Policy
If
the product has been damaged by improper use or installation we
cannot provide an exchange.
Unused products and incompatible memory may possibly be exchanged,
but this is at our discretion and must be within 5 working days
of purchase.
All products are first checked in our service department before
the exchange will be made. More details can be given at the time
of enquiry.
