Ordering

How do I order?

What happens when I place an order?

I submitted a Fast Order Form but I haven't heard anything back. What happened?

I have been informed that my order is on backorder. What does this mean?

I placed an order for an item that was available, but now my order is on backorder. What happened?

The item I just ordered was showing in stock on your website but my new online invoice shows it as being ordered in from your supplier.

The date for my backordered item to arrive is TBA. What does this mean?

I don't want to wait for my backorder. Can I cancel my item on backorder?

How do I cancel my order?

Some items I ordered have been allocated, but we are still waiting on one or more backordered items to arrive. Can you split my order and send me what's currently available?

How long will it take for my goods to arrive?

What does EOL mean?

What does Unavailable from the cheapest supplier mean?

Ordering problems

How do I order?

The easiest and fastest way to order is to use our "Shopping cart" feature on our website. Using this feature all you have to do is click the button that is listed next to every product on our web page, the product will be added to your shopping cart, which can be accessed by clicking on the shopping basket icon. (Shown below)

Other methods of ordering can be made by our manual order form (click here), or by sending an email to info@pp.co.nz

Clicking on "Show Basket" (or the shopping basket icon) will take you to the "Order Details" screen, where you can easily change the quantities of each product you wish to purchase or complete your order.

What happens when I place an order?

Order Process : Step 1 > Zeamarket courtesy email

Orders submitted via the shopping cart facility from our website will instantly receive a "received order" email from the * Zeamarket server. This email is not your actual invoice or your invoice number, it is only a reference for you that provides acknowledgement your order lodgment has been successful. We provide this courtesy email because we do not physically staff the order system 24 hours per day; orders are officially placed into our main system normally the next business day.

*Zeamarket is a third party system that collates all the website shop cart orders and transfers this information to Paradigm PCs administration (Main system).

Your Zeamarket "Received order" email will be similar to the following

From: orders@zeamarket.co.nz

To:

Sent:

Subject: Thanks for your order

You placed an order with Paradigm PCs

Order # :

Name :
EMail :
Address :
City :
State/Region :
Postal code :
Country : NEW ZEALAND
Homephone :
Workphone :

Delivery details:
Name :
Address :
City :
State/Region :
Postal code :
Country : NEW ZEALAND
Phone :

Payment Method: DirectCredit
Delivery: Deliver to billing address

Comments:


	The following items were on your shoppingcart :

Paradigm PCs

	Qty	ID	StockCode	Description	Price	Ext. Price
	1	12104	ID04600	Microsoft Multimedia Keyboard OEM	$43.00	$43.00

Total for Paradigm PCs		NZL$43.00
Includes GST Amount		NZL$ 4.78
Includes Cash Discount		NZL$1.29

Thanks for your order!

www.pp.co.nz

Order Process : Step 2 > Paradigms official confirmation & your online invoice

During our business hours, Paradigms sales team will also receive a Zeamarket email as you do, they then first check and confirm that the details you submitted are correct and if ok, place your order into our main system "POETS", creating your online invoice. You wil be contacted if there is a problem creating your invoice.

Our internal system will now be send you the first official Paradigm PCs email, which asks you to confirm that the items listed on your invoice are correct. URL links are provided on this email so that you can access your online invoice. Please follow the information contained in that email.

The official confirmation email from Paradigm PCs will be similar to this:

From: Paradigm PCs

To:

Sent:

Subject: Order Confirmed (Processing)

Hi Suzie Customer

Your order has been entered into our system for processing.

To view the current status of your order please visit http://admin.pp.co.nz where you will be asked to enter your invoice number and email address (or phone number).

Your invoice number is PP031128085438

Alternatively you can click on the direct link below.

http://admin.pp.co.nz/status.php?page_status=View%20
Status&invoice_id=PP031128085438&client_email=suzie@pp.co.nz

If you see the link as more than 1 line then you may need to cut'n'paste the entire URL into your browsers address window. Remember to include the whole underlined link otherwise you may get a grey screen with an error message.

Please check the details of your order to confirm ALL the information is correct.
For payment methods, how to pay and more important information please visit our frequently asked questions section here.. www.pp.co.nz/FAQ.htm

If you wish to contact us about your order then please reply to this email and include a copy of this email with your reply.

Thank you for shopping with Paradigm PCsThe Team
Paradigm PCs Ltd

www.pp.co.nz

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If you would like to receive our regular newsletter by email which lists new products, specials and any excess stock available at below cost or any other hot deals please email feedback@pp.co.nz with 'SUBSCRIBE' as the subject. Your email address will then be added to our database. Your email address will remain confidential and only be used by Paradigm PCs Ltd. It will not be passed on to anyone else.
-----------------------------------------

Clicking on the url link provided will take you to your online invoice.

Please double check your invoice to ensure all the details of your order are correct.

If you are paying by credit card online, payment can be made via our secure site by clicking on the “Pay by Credit Card” button.

At any time, you can print a copy of your invoice via your browser and printer by clicking on the “Print Invoice” button.

To advise us of any discrepancies on your invoice please click the “Contact Us” button shown on your invoice. This will activate your email program so you can email us; make sure you include your invoice number in your message. e.g. PP031128085438 (as shown in the example).
Alternatively, you can reply to the email we send you from our system.

At the bottom of the screen, there are coloured indicators that show what the item status is of your order.

Order Process : Step 3 >Stock allocation

Any items in our stock (at Paradigm PCs) are immediately allocated to your order. (Stock for all System build orders are brought into Paradigm PCs for assembly)

If you have selected for us to ship your order, then items not in stock will be ordered on the confirmation of your full payment and scheduled to be shipped directly to you. > go to step 4

If you have indicated that you wish to collect the order, any items not in stock will be ordered, receipted into our stores and then placed to your order. Once your order is ready to collect, our intenal system will send you a 'collection' email, advising you that your order is ready. > go to step 5

If some of your items are not readably available we will place your order into back order status and possibly split your order, processing what is currently allocated if applicable (creating another invoice number). For more information, please click here

Order Process : Step 4 >Goods shipped direct from our supplier

For items to be Shipped Direct your order must be paid in full. If you have an account your order will be automatically cleared through this process.

When payment has been made your invoice will look similar to this.

When our supplier has confirmed that your order has been dispatched for shipping direct, you will be receive the following email from our internal system.

From: Paradigm PCs

To:

Sent:

Subject: Order Completed

Hi Suzie Customer

According to our internal system your order has been shipped or collected.

If your order has been shipped please read the following IMPORTANT NOTICE. (applicable to couriered items)

EVIDENTIAL DAMAGE

DO NOT SIGN FOR YOUR GOODS UNTIL YOU HAVE VISUALLY INSPECTED THE PACKAGING FOR ANY SIGNS OF EVIDENTIAL DAMAGE.
If there is visible damage please mark & sign the ticket as follows

1. Cross out where it says "RECEIVED IN GOOD ORDER AND CONDITION" and then sign the ticket accepting the delivery.
2. Write on the ticket and/or on the courier drivers delivery sheet any noticeable defects to the packaging. i.e. Box ripped or squashed.
3. Please advise us by phone or email to admin@pp.co.nz that there is visible damage to your packaging

Please follow the above steps carefully as we cannot supply a replacement if you have signed the ticket accepting that you have "RECEIVED IN GOOD ORDER AND CONDITION"

Note: The courier will not wait while you remove any items from the packaging and inspect them for damage. If you find any further damage to the items then you will be covered under Concealed Damage.

CONCEALED DAMAGE

Concealed damaged means that the damage is not visible on the items packaging but once unpacked items damage is evident. If you have any damage from the delivery please do the following
1. DO NOT THROW AWAY ANY PACKAGING OR TRY TO USE THE GOODS IN ANYWAY
2. Contact us immediately by phone or email to admin@pp.co.nz

We will then contact our courier representative who will either inspect your items on-site at your delivery address or organize the items to be collected and shipped back to Paradigm PCs.
Please do not take it on yourself to contact the courier or return the goods back to Paradigm PCs, dispose of the packaging or remove the order from the original delivery address, as this may forfeit the insurance claim and result in no replacement being supplied.
--

If you are not sure then please contact us by phone or email.

---

To view the current status of your order please visit http://admin.pp.co.nz where you will be asked to enter your invoice number and email address (or phone number).

Your invoice number is PP031128085438

Alternatively you can click on the direct link below.

http://admin.pp.co.nz/status.php?page_status=View%20
Status&invoice_id=PP031128085438&client_email=suzie@pp.co.nz

Thank you for your business
Paradigm PCs Ltd

Important note: Due to the number of different suppliers that we use, you will only receive this email once every item on your invoice has been dispatched. By checking your online invoice regularly, you will see each items status change from ordered to sold which means that the item has been dispatched to you.

Order Process : Step 5 >Order ready for collection

Once your order is ready for collection your online invoice will be updated and an email will be sent out from our internal system.

Your online invoice will be similar to the following example:

Our internal system will also send you out a reminder email as below:

From: Paradigm PCs

To:

Sent:

Subject: Order Ready to be Collected

Hi Suzie Customer

Your order is now ready to be collected. Please inform us if you are unable to collect your order within 5 days to avoid it being cancelled and the items re-allocated back to stock.

To view your online invoice please visit http://admin.pp.co.nz where you will be asked to enter your invoice number and email address (or phone number).

Your invoice number is PP031128085438

Alternatively you can click on the direct link below.

http://admin.pp.co.nz/status.php?page_status=View%20
Status&invoice_id=PP031128085438&client_email=suzie@pp.co.nz

Our collection times are between 1:30pm and 5pm, Monday to Friday
Unit 4, 64 – 70 Kenmore Street Newlands, Wellington

Payments can be made by:
1. Cash
2. Cheque
3. Eftpos
4. Credit Card

Thanks

Paradigm PCs Ltd
www.pp.co.nz

Please note: Our system will only hold your items in stock for 5 working days, if contact has not been made within that time your order may be removed and the goods allocated to another order. Please contact us if there is going to be a delay in collection.

Order Process : Step 6 >Back orders and splitting of your invoice

Unfortunately, some of items that our suppliers sell can become unavailable even if they indicated a stock level. This is because there is more than one reseller purchasing at the same time and the supplier may run out of stock. If this happens to your order, we will update you by placing your order into back order status (See examples below) and also send you a back order email.

Depending on what is available, some other items from your invoice can be sent or placed aside for collection. If this is the case we will automatically Split your order creating a new invoice so that part of your order can be fulfilled.

Backorder Status Brief run down

If our supplier cannot supply an item from your order or they have not advised us within a certain period of time we will place your order into back ordered status, this will automatically happen after 1 working day.

The supplier will either advise us an ETA date (Estimated Time of Arrival) or a TBA (To be Advised)

While we are obtaining this update your invoice will show the following message underneath that item.
"This item is currently overdue from the supplier. We will get you an ETA shortly"

If our supplier cannot provide us a firm ETA your invoice will show the following message underneath that item. "We are currently unable to give an ETA on this item"

Please click here for more information on a backordered TBA.

When we have a defined ETA date, your invoice will show the following message underneath each that item. "We expect to have this item in stock on xx/xx/xxxx"

Please click here for more information on a backordered ETA.

If you have any questions please email admin@pp.co.nz or reply to the emails sent from our system.

I submitted a Fast Order Form but I haven't heard anything back. What happened?

Orders are not confirmed immediately, as our sales team needs to check the order and notify you if there are any problems. Also, if you submitted your order after working hours ( i.e. 3am in the morning) the order may not be processed until the next business day.
If you have not heard back within one business day please contact us at info@pp.co.nz.

I have been informed that my order is on backorder. What does this mean?

Backorder means that a certain item is not readily available from our supplier, and we are currently waiting for our supplier's next shipment to arrive. When an order is placed on backorder, our sales team will advise you when we expect the item to become available again. Alternatively you can change your back ordered item to an alternative product that is available. Click here for more examples of backorders.

I placed an order for an item that was available, but now my order is on backorder. What happened?

We endeavor to provide up-to-date availability information on all items, but unfortunately a supplier may occasionally run out of stock shortly after you place your order.

The item I just ordered was showing in stock on your website but my new online invoice shows it as being ordered in from your supplier.

Unfortunately this can happen due to some one else getting an order in before you, we only hold limited quantities of common stock.

The date for my backordered item to arrive is TBA. What does this mean?

TBA stands for "To Be Advised". Unfortunately we do not always have a precise date for an item's arrival. Our sales team will inform you as soon as an expected ETA (Estimated Time of Arrival) date is known.

I don't want to wait for my backorder. Can I cancel my item on backorder?

Backordered items can be cancelled at any time. Just reply to your auto email advising that you wish to cancel that back ordered component.

How do I cancel my order?

Orders can be cancelled anytime prior to being shipped to you. Just notify our sales team and let us know that you would like to cancel your order. If payment has been made by credit card, we will reverse the charges. If payment has been made by another method, we can refund the money to your bank account.
For system builds, 10% of the deposit or if full payment was made 10% of that payment is non refundable.

Some items I ordered have been allocated, but we are still waiting on one or more backordered items to arrive. Can you split my order and send me what's currently available?

Yes your order will automatically be split within two days from processing, any items that are in stock will be sent or put aside for collection.

How long will it take for my goods to arrive?

The ETA (Estimated Time of Arrival) is generally 1-4 working days from confirmation of order and stock availability. This ETA starts as soon as you receive your order confirmation email from our Auto-Mailer.

What does EOL mean?

EOL stands for End of Life. This means that the manufacturer has discontinued producing that product. Usually this is because the manufacturer has replaced it with a newer model. If an item you ordered has become EOL, our sales team will contact you and advise you of the closest alternative product.

What does Unavailable from the cheapest supplier mean?

With some products we have more than one supplier that we can source from, but the price will be slightly dearer from these alternative suppliers. If you do not wish to wait for the cheapest supplier we may be able to source from another supplier and if available provide the same product to you at an increased price.

Ordering problems

If you are having problems ordering from our website shopping cart system (Zeamarket) please check your system and firewall settings.

1. The Shopping cart system requires browser cookies enabled to work

2. Some firewalls like 'Zone Alarm', disable third party cookies by default, you will need to enable this function for the Zeamarket system to work.

Alternatively you can place an order manually by using the 'Manual order form' this will send your order to us by email.

If the ordering problem cannot be resolved, please email a description of the fault you are experiencing to feedback@pp.co.nz.