Delivery
How
much is delivery?
Weekday (business day) deliveries are free. Saturday deliveries are extra
but are available in most areas. (See Saturday deliveries below)
Deliveries can be anywhere within New Zealand, but some rural
or South Island deliveries may take an extra two business days
to arrive because of the location.
What courier company do you use?
We
use Courier Post for all shipments from our warehouse. Their website
can be found here www.courierpost.co.nz
For
orders that are being 'shipped direct' from our suppliers, other
courier companies may be used.
If the
goods are shipped today when will I have them?
Deliveries are based on a courier run cycle into your area, which is controlled
by the courier company. In general, the delivery is made the next
business day. With orders shipped from our warehouse your online
invoice will show your Courier Post ticket numbers, we can verify
the run cycle times by contacting our Courier Post administrator
(by email) or you can contact Courier Post directly via the Courier
Post website www.courierpost.co.nz.
For
ship direct orders, other courier companies are used. Deliveries
to major North Island cities should be made over night, Inter-island
or rural deliveries may take two working days.
Please
contact our administration, who will in turn contact our supplier
to obtain tracking details.
How will I know that my order is being shipped?
For
shipments from our warehouse, your online invoice will be updated
to show a courier tracking number, when this update has occurred
a 'status change' email will be sent to you. Courier companies
update their system every evening so it's best to track your goods
online after 7pm.
For
orders that are being 'shipped direct' from our supplier, ticket
numbers are available on request. Normally by the time we have
obtained the numbers from our supplier the order has been delivered.
If your goods have not been received within two working days please
contact us immediately by email.
Can
you deliver to a P.O. box?
Unfortunately we are unable to deliver to P.O. boxes.
Can you deliver overseas?
Deliveries can only be made to New Zealand locations.
Can
you deliver on Saturdays?
Yes
we can, providing a Saturday delivery is available in your area.
Saturday deliveries are not free and must be arranged in advance.
The price can vary from $10 to $100 depending on what is being
delivered; waiting an extra 2 days would definitely keep your
costs down.
Please contact us for a price and to confirm if a Saturday delivery
is available for your area.
What happens if I miss the courier?
Couriers
will leave a note asking you to contact them. Once contacted,
they will then advise you of their next courier run into your
area. If you need it urgently you could always arrange with them
to collect from their local depot.
If
your order has been sent and 2 days have passed and you still
don't have your goods please contact us immediately by email.
