What happens if the courier damages my goods?
are two types of damage
1. Evidential Damage -visible damage to the packaging
2. Concealed damage -damage noticed once unpacked.
is very important that you DO NOT SIGN FOR YOUR GOODS UNTIL YOU
HAVE VISUALLY INSPECTED THE PACKAGING FOR ANY SIGNS OF EVIDENTIAL
you determine EVIDENTIAL DAMAGE please do the following:
1. Cross out where it says "RECEIVED IN GOOD ORDER AND CONDITION"
and then sign the ticket accepting the delivery.
2. Write on the ticket and/or on the courier driver's delivery
sheet any noticeable defects to the packaging. i.e. Box ripped
3. Please advise us by phone or email to firstname.lastname@example.org that there
is visible damage to your packaging
Please follow the above steps carefully as we cannot supply a replacement
if you have signed the ticket accepting that you have "RECEIVED
IN GOOD ORDER AND CONDITION"
The courier will not wait while you remove any items from the
packaging and inspect them for damage. If you find any further
damage to the items then you will be covered under Concealed Damage.
CONCEALED DAMAGE means that the damage is not visible on
the items packaging but once unpacked some damage is evident.
If you determine this type of damage has occurred please do the
DO NOT THROW AWAY ANY PACKAGING OR TRY TO USE THE GOODS IN ANY
2. Contact us immediately by phone or email to email@example.com
will then contact our courier representative who will either inspect
your items on-site at your delivery address or organize the items
to be collected and shipped back to Paradigm PCs.
Please do not take it on yourself to contact the courier or return the
goods back to Paradigm PCs, dispose of the packaging or remove
the order from the original delivery address, as this may forfeit
the insurance claim and result in no replacement being supplied.
If you are not sure then please contact us by phone or email.